1. Report:
- If you encounter any problem, simply submit a report through our website.
- Share your eBike ID, along with photos or videos of the issue.
- Our team will review your case, confirm whether it’s covered under warranty, and guide you on the next steps.
2. Repair:
Depending on the nature of the issue, we’ll provide tailored solutions:
- Self-Repair (Under Warranty):
Comfortable with tools? We’ll send you free replacement parts and step-by-step instructions to guide you through the repair process. - Professional Repair (Under Warranty):
Prefer to leave it to the pros? We’ll help you connect with a trusted technician or authorized repair shop and reimburse labor costs up to $50. - Core Component Issues (Under Warranty):
If critical parts like the battery, motor, or controller system fail, we’ll replace the entire eBike. No hassle, no delays—just a seamless solution. - Out-of-Warranty Repairs:
Even if your eBike is no longer under warranty, we’ll provide replacement parts at near-cost prices and offer detailed guidance for both DIY repairs and professional assistance.
3. Reimbursement:
- For repairs covered under warranty, we’ll reimburse up to $50 in labor costs when you provide a valid receipt.
- For non-warranty cases, while reimbursement isn’t offered, we ensure spare parts are affordable and transparent in pricing.
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