Warranty

This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as permitted by law, Vanpowers does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights, you should consult the laws of your country, province, or state.

Other distributors, suppliers, or resellers may provide their warranties to you. If you don’t purchase from Vanpowers directly, please contact them for further information.

Warranty period

Item

General Warranty period (month)

Warranty period for  (month)

Power Station

              24

               24

Solar panel

              12

               12

Accessories(Adapter/Cable/others)

              12

               12

 

Replacement/Maintenance

Exclusions

Vanpowers’s warranty does not apply to:

  • Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricanes, and such)
  • Unauthorized modification/repair/dis-assembly or operation not by the official instructions or manuals
  • Non-quality related issues
  • Items purchased from unauthorized resellers
  • Used for a special application other than normal consumer use
  • Lost /stolen/free/refunded product
  • Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes
  • Not able to provide valid proof of purchase

How to claim a warranty?

Please feel free to contact our customer service team at service@vanpowers.com.