e-Bikes

What is the difference between the Commuter and the City Vanture? Can I ride in the rain or snow? Is it possible to reprogram the speed limit?

General

What is the warranty on my e-Bike? When do I get the invoice for my order? Which payment methods does Vanpowers.bike accept?

Technical Support

Is the seat adjustable/how do I adjust it? Is it possible to install a water bottle holder and where? Will the load affect the brakes?

Shipment

Can I pick up my Vanpowers e-bike in person? What should I do if I received a damaged parcel? How can I return my order?

Get Professional Support

If you have any questions, please feel free to send an email to service@vanpowers.bike. We will respond within 24 hours on both weekdays and weekends.

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Tap the chat bubble to start a conversation, or send us an email at service@vanpowers.bike. We will respond within 24 hours.

*Live Chat is only available on weekdays, 9:00 am to 5:00 pm PST

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