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Can I pick up my Vanpowers e-bike in person?
Unfortunately, we cannot allow bike pickups at our HQ at this time. Our order will be dispatched from the nearest warehouse to your address to spee...
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What should I do if I received a damaged parcel?
Please reject the parcel if it was damaged on arrival. If you were not able to reject, and have already opened the box, please take photos of any d...
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How can I return my order?
We offer a 30-day, no-hassle returns policy because we believe the only way to know if our bikes are suitable for you is to ride them. Don't hesita...
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Can I change my delivery address?
If your bike hasn't been shipped yet and you would like to change your delivery address, you can contact us. When submitting your address change, p...
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Is shipping included in the price?
For City Vanture, the price does not include shipping, which depends on your country/region of delivery. They will be displayed and calculated at c...
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Does it ship to Canada/Australia/Japan?
No, we can't transport to this region at present. We invite you to register your email and name. We will gradually expand our shipping areas and wi...
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How can I cancel my order?
Cancellations are possible until our Warehouse team starts preparing your order for shipment. If you want to cancel, please contact our Customer Su...
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Could you please let me know if you ship the USA version of the bike to UK/UE?
Because each region has different policies on importing and exporting e-bikes, we have specially formulated different versions of e-bikes for some ...
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