What is Vanservice?
Vanservice is our comprehensive service package designed to provide our customers with an exceptional experience both before and after purchasing
We tailor our services to your unique needs.
We've got you covered with fast-response customer support across multiple channels, including Email, Phone calls, Online chat service, Facebook, X, Instagram, YouTube and Mobile app. You can reach out to us anytime, anywhere.
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In-Store Repairs
We'll help you book an appointment at your nearest local store. All you have to do is to drop off your e-bike when it needs to be serviced. Parts covered by warranty can be replaced for free, and we'll reimburse you up to $50 for repair costs.
In-Home Service
Simply book an appointment at the location and time that work best for you, and our team will be there. You can rest easy knowing we'll provide free replacement parts and a reimbursement of up to $150 for repair costs.
Online Collaborative Customer Service Network
Our global customer service team, including our R&D department, retail partners, and third-party providers, is always ready to work with you to solve your problems in a timely manner.
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Free & Lightning-fast Shipping
Our e-bikes are delivered to most locations in the United States with free shipping.
E-bikes delivery time: 4–9 business days, you can count on us to get you up and riding in no time.
Shipping Policy
Hassle-Free Returns
30-Day free returns and exchanges for quality issues. Plus, in the unlikely event that core components like motors fail, we've got you covered with a free-of-charge replacement of your entire e-bike.
Return Policy
Industry-Leading Warranty Covering 25 Parts
In addition to having a warranty of up to 6 years for frames, we offer a 2-year warranty for batteries, motors, sensors, and other components.
Warranty Policy
Worry-Free Payment
Keeping an eye on your finances? No problem! You can pay for your e-bike in 4 interest-free installments or even opt for a 24-month payment plan.
Financing
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