Worry-Free Riding with Vanpowers: Our 3R After-Sales System

We know buying an eBike from a new brand comes with questions. The biggest one is often:
“If something goes wrong with my eBike, what happens next?”
At Vanpowers, we’ve thought about this too. We understand that purchasing from a new brand can feel like stepping into the unknown. That’s why we’ve designed a comprehensive solution to address your concerns. We call it the 3R After-Sales System: Report, Repair, Reimbursement.
This system ensures you’re never left wondering what to do. No matter the situation, we’ve got a clear, simple process in place to resolve any issues.
 

We Understand Your Concerns

As a customer, it’s natural to worry when considering a new brand. What if your eBike has a problem? What if repairs are complicated or expensive? Who will help you if there’s no authorized repair shop nearby?
We want you to know that we’re not just selling an eBike—we’re providing peace of mind. With Vanpowers, you can ride confidently, knowing that our 3R After-Sales System is designed to handle any repair scenario, from the smallest fixes to major component issues.
 

How Does the 3R System Work?

The 3R System ensures every issue is addressed quickly and efficiently. Here’s how we resolve your concerns:

① Report: Encountered a problem? Report it now.

When any issue arises with your Vanpowers e-bike, please submit the details through our website. This is the first step for us to provide you with efficient assistance.

How to Submit Your Report:

1. Open this link and click "Troubleshoot My Bike" to fill out and submit the report (https://www.vanpowers.com/pages/support).

2. Please provide the following information to help us quickly diagnose the issue and offer an accurate solution: 

• Your E-bike ID: Typically located on the bottom bracket or near the battery compartment.
• Detailed Problem Description: Please describe the issue as thoroughly as possible, including when and how it occurred, and any specific symptoms.
• Clear Photos or Videos: Please provide high-resolution photos or videos from multiple angles, and close-ups, as these are crucial for remote diagnosis.
• Your Order Number and Purchase Date.
• Your Preferred Contact Method: Phone or email, and the best time to reach you.

What Happens Next:

• Our after-sales team will review your report within 1-2 business days.
• We will proactively contact you with an initial diagnosis and detailed next steps.

② Repair: Diverse Solutions to Get Your E-bike Back on Track!

Depending on the nature of your issue and warranty status, Vanpowers offers a variety of flexible repair solutions to ensure your e-bike is quickly restored to optimal condition.

Under Warranty Repair

1. Self-Repair (DIY Repair):

• If you're hands-on and the issue is suitable for self-resolution, we are happy to provide you with free replacement parts.
• Alongside the parts, we will offer detailed illustrated guides and high-definition video tutorials to help you complete the repair easily and safely.
• Access our [Community-Vedio] for more assistance.

2. Professional Repair:

• We’ll help you connect with a trusted technician or authorized repair shop.
• For professional repair labor costs pre-approved by Vanpowers within the warranty period, we will reimburse up to $50 (a valid, itemized receipt is required).
• Please note: This reimbursement amount typically covers labor costs for minor adjustments or component replacements. Please confirm specific repair costs with the repair shop before service and ensure you receive Vanpowers' pre-approval.

3. Core Component Issues:

• Should core components such as the battery, motor, or controller system fail within the warranty period, Vanpowers will provide you with a brand-new e-bike replacement, ensuring your worry-free riding continues.
• Please contact our after-sales team, and we will guide you through the replacement process, including arranging the return of your old e-bike and the shipment of your new one.

Out-of-Warranty Repairs:

• Even if your e-bike is outside its warranty period, Vanpowers continues to support you.
• We will provide replacement parts at near-cost prices.
• Additionally, we offer detailed self-repair guidance or assist you in finding professional repair help to ensure your e-bike is well-maintained.

You can check the specific warranty period for each component through the following link: https://www.vanpowers.com/pages/warranty

③ Reimbursement: Easy Reimbursement for Your Peace of Mind!

For professional repair labor costs pre-approved by Vanpowers within the warranty period, we are committed to providing timely reimbursement.

How to Apply for Reimbursement:

1. After the repair is completed, please contact our customer service and submit a valid, clear repair receipt. 
2. The receipt must clearly itemize the labor cost.Please ensure you have received Vanpowers' prior approval for the repair.

Processing Time:

1. We will complete the review within 5-7 business days of receiving your application and complete documentation.
2. The reimbursed amount will be credited back to your original payment method.

Please note:

Labor cost reimbursement is not offered for out-of-warranty repairs, but we ensure transparent and fair pricing for replacement parts.

Why You Can Trust Vanpowers

We’ve built the 3R After-Sales System to show that your trust in our brand is well-placed. Here’s what sets us apart:

• We Understand Your Needs: We know repairs can feel overwhelming, which is why our solutions are designed to be straightforward and stress-free.
• We Value Your Time: From simple fixes to major issues, our streamlined process ensures you’re back on the road as quickly as possible.
• We Stand by Our Promise: Whether your eBike is under warranty or not, you’ll always have access to clear, affordable repair options.

At Vanpowers, your satisfaction isn’t just our goal—it’s our mission. We’re not just here to sell you an eBike; we’re here to ensure you enjoy every ride without worrying about the “what ifs.”
 

Ready to Ride Worry-Free?
With the 3R After-Sales System, you’ll always have a partner in us. From the moment you purchase your Vanpowers eBike to every mile you ride, we’re here to support you.

Contact Us
Have questions? Our dedicated team is here to help!
Phone: +1 888 995 8688
Email: service@vanpowers.com
Working Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Live Chat: You can also reach us via the live chat icon in the bottom right corner of the page for instant assistance.