Return Policy
At Vanpowers, no order is complete until you are fully satisfied. Please shop with confidence knowing that we accept returns within 30 days of receipt by the customer. Please contact our support team to request a refund or get help with your order. There is no handling fee for our returns. You will receive your refund within 3-5 working days. Additionally, our e-bikes feature an excellent warranty service—for example, frames have a two-year warranty period. Please refer to the warranty policy for details.
Package received without error
If you are unsatisfied for any reason, you can return your items within 30 days; the items must be unused, free of any wear, dirt, dust, fragrance, or any other signs of use, and in the original packaging. You are responsible for the shipping fee, but we will refund the original product cost upon receiving the returned item.
Package received with errors
The return shipping cost is covered by us if an order is proven to have been provided in error by our company, including wrong items sent by us, quality problems, and other reasons accepted by our customer service team. Once we receive the items, we will offer compensation or send a replacement. Minor damage caused by transportation which does not affect the item’s use is not a valid reason for return.
Parts covered by warranty:
| Part | Warranty Period | Part | Warranty Period |
| Frame | 6 years | Battery | 2 years or 600 charge–discharge cycles |
| Front fork | 2 years | Controller | 2 years |
| Chain wheel | 1 year | Tires | 1 year |
| Handlebar | 1 year | Pedal | 1 year |
| Seat tube | 1 year | Kickstand | 1 year |
| Chain | 1 year | Bottom bracket | 1 year |
| Derailleur | 1 year | Brake lever | 1 year |
| Mechanical disc brakes |
1 year | Saddle | 1 year |
| Motor | 2 years | Sensor | 2 years |
| Throttle | 1 year | Light | 1 year |
| Display | 1 year | Rims | 1 year |
| Charger | 1 year | Fender | 1 year |
| Grips | 1 year |
Return Address:
US: 5521 Schaefer Ave , CHINO , CA 91710
EU: Teldoo s.r.o. Hala 6, Logisticka 101, 273 51, Pavlov, Czech Republic
Recipient: Vanpowers Bike Return Team
Tel: +1 626 566 1860
Email Address: service@vanpowers.com
Online Service Hours: 9:00 a.m. to 5:00 p.m. PST
Packages returned to this address without Customer Service's permission will not be accepted, and customers will be responsible for all losses and costs.