Warranty
Overview
- Vanpowers bikes come with a limited warranty of up to 6 years from the date the customer receives the bike. This warranty is still valid if the bike is transferred to another owner.
- Warranty claims must be made directly to Vanpowers. Any repairs while under warranty need to be executed by Vanpowers or approved by Vanpowers in advance. If not, Vanpowers has the right to refuse the warranty claim.
Parts covered by warranty:
| Part | Warranty Period |
|---|---|
| Frame | 6 years |
| Front fork | 1 year |
| Chain wheel | 1 year |
| Handlebar | 1 year |
| Seat tube | 1 year |
| Chain | 1 year |
| Derailleur | 1 year |
| Mechanical disc brakes | 1 year |
| Grips | 1 year |
| Battery | 2 years |
| Controller | 2 years |
| Fender | 1 year |
| Pedal | 1 year |
| Kickstand | 1 year |
| Bottom bracket | 1 year |
| Brake lever | 1 year |
| Saddle | 1 year |
| Motor | 2 years |
| Sensor | 1 year |
| Throttle | 1 year |
| Light | 1 year |
| Display | 1 year |
| Rims | 1 year |
| Charger | 1 year |
Limited Warranty Guidelines & Exceptions
During the warranty period, if any core parts are broken, we will provide a new bike for free. If any non-core parts covered by warranty are damaged, we will send replacement parts for free, including shipping. Once the warranty has expired, customers will need to purchase any replacement parts/accessories themselves and pay for shipping.
The warranty does not cover any consumables; any non-original or unauthorized parts; any covered part that has undergone normal wear and tear; or any covered part that has sustained damage due to failure to abide by the user manual, force majeure, accident, theft, intentional destruction, misuse, neglect, abuse, alteration, modification, improper assembly, user error, water damage, extreme riding, stunt riding, or improper/unauthorized maintenance and service.
For batteries, the warranty does not cover damage caused by improper charger use, improper maintenance or other misuse, normal wear and tear, water damage (batteries should be stored in a dry environment with a relative humidity of less than 85%), or improper storage (battery storage temperature should be controlled at 20–35 °C as much as possible).
Paint and graphics are not included in this definition.
Suspension forks and suspension parts are not included in the definition of frame or frameset.
Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).
Third-party components are not covered by this Warranty.
Such as drivetrain, brakes, or suspension parts.
Warranty information for third-party components please visit the manufacturer’s website for more information of these products.
Failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the Product
1, Bearings
2, Brake Pads
3, Chains
4, Free Hub Bodies
5, Handlebar Grips
6, Rubber moving parts
7, Shifter, brake cables and casings
8, Spokes
9, Sprockets
10, Stripped threads/bolts
11, Tools
12, Transmission gears
Disclaimers:
In all events, Vanpowers reserves the right to limit warranty service to the country where the Product was purchased.
TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, Vanpowers HEREBY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
Some states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply. If it is determined by a court of competent jurisdiction that a certain provision of this Warranty does not apply, all other provisions shall remain in full force and effect.
Riding is a risky sport which means you should keep a safe manner to ride your bike. We are not responsible for any loss or accident occurred during riding our bikes except the product defect or other direct reason caused by us. All our bikes are not suitable for children younger than 16 years old.
For questions concerning warranty, contact your Authorized Vanpowers Retailer. You can find up-to-date contact information for your market at www.vanpowers.com.
Contact Us
Phone number: +1 888 995 8688
Email Address: service@vanpowers.com
Working Hours: 9:00 AM~6:00 PM EST (Monday~Friday)
