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Can I pick up my Vanpowers e-bike in person?
Unfortunately, we cannot allow bike pickups at our HQ at this time. Our order will be dispatched from the nearest warehouse to your address to...
Can I change my delivery address?
If your bike hasn't been shipped yet and you would like to change your delivery address, you can contact us. When submitting your address change,...
Is shipping included in the price?
For City Vanture, the price does not include shipping, which depends on your country/region of delivery. They will be displayed and calculated at checkout. For...
Does it ship to Canada/Australia/Japan?
No, we can't transport to this region at present. We invite you to register your email and name. We will gradually expand our shipping areas...
Cancellations are possible until our Warehouse team starts preparing your order for shipment. If you want to cancel, please contact our Customer Support team: service@vanpowers.bike....
Could you please let me know if you ship the USA version of the bike to UK/UE?
Because each region has different policies on importing and exporting e-bikes, we have specially formulated different versions of e-bikes for some countries or regions. Because...
